Hello Everyone: I have a user request to create a report of trouble tickets assignment history. If I use the shortcut "Status History" I can get a Crystal report like the one below, showing the Assigned Group. The user wants to know about tickets that were re-assigned from one group or individual to another more than two times. Does anyone know what HelpDesk table(s) contains these information?. The report above is part of the Helpdesk application, I don't know where is the source for this report. Thank you. Jorge Polo AR System Administrator
Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
FILE QUARANTINED ---------------- Antigen for Exchange removed Outlook.jpg since it was found to match the FILE FILTER= unnamed: *.jpg file filter.
FILE QUARANTINED ---------------- Antigen for Exchange removed Outlook.jpg since it was found to match the FILE FILTER= unnamed: *.jpg file filter.
