Hi,

I have the same issue with Remedy User 7.1 using the Remedy Support Console
from ITSM v5.6 :

ITSM v5.6 installed on ARS v5.1.2 :
 - If I open Support console from object list using User 7.1 : crash
 - If I open Support console from object list using User 7.0.1 : OK
 - If I open Support console from Remedy Start Page using User 7.1 : OK
 - If I open Support console from Remedy Start Page using User 7.0.1 : OK

ITSM v5.6 installed on ARS v7.1 :
 - If I open Support console from object list using User 7.1 : crash
 - If I open Support console from object list using User 7.0.1 : OK
 - If I open Support console from Remedy Start Page using User 7.1 : OK
 - If I open Support console from Remedy Start Page using User 7.0.1 : OK

I tried to install AR User v7.1 P1 : same issue.

Have you some news about this issue (have you contact BMC support) ?

Best Regards,
Olivier


Nguyen, Tai D wrote:
> 
> Hello list,
> 
> Has anyone seen any issues with Remedy Client 7.1.00 (the latest Client)
> on ARS 6.03 patch 20?
> 
> For example, if you open two Remedy Support Console at the same time,
> your Client crashed.
> 
> Thanks
> 
> Tai
> 
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
> 
> 

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