> One of the things I've been pondering is the competitive advantage
attained by having in-house applications.  The business knows how to
make money and do things to the level they need to (in terms if IT).
To put a cookie-cutter application in place that drives cookie-cutter
processes dilutes the value of the business.  It adds unnecessary
overhead (new processes we never needed and still don't), creates a
diversion from what's important (how we run our business, what we know
needs to be done), and generally is a waste of time and money and source
of frustration.  To use the new version of the applications is to
completely abandon what makes ARS unique and successful.

Extremely well put.  I'm still surprised more people aren't saying this.

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