Marc: I've been fighting some Remedy installation errors on unix myself lately. Here are a couple of notes that might help you troubleshoot:
1. The "rc: 90" errors are not a problem -- the script restarted the Remedy daemons and tries to log in once or twice per minute to see if the server is back up again. There will usually be a few rc: 90 "errors" before arserverd is ready. 2. The first RIKLoadApp command appears the be the primary problem. Try editing the installer script and change "-C" (which means no output to console) to "-c" (show output on console). Then run the installer again -- the console output might help diagnose the problem. 3. The second RIKLoadApp command might be failing because the first RIKLoadApp failed. Good Luck, --Phil ----- Original Message ---- From: Marc Prang <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, February 7, 2008 4:16:02 AM Subject: no clear installation of cmdb (2.1p1) on solaris hello all, i installed ars 7.1p1, approval, email, flashboard, assignment and midtier. now i tried sometimes to install cmdb 2.1 or 2.1p1 on our solaris 10 but the installation wasn't clear. BMCAtriumCMDB-install.log: ... -----> Entering loadApplication <---- loadApplication /usr/ar/<hostname>/cmdb/en/workflow/adf_objectstore_1.xml BMC Atrium CMDB (core) 2147483647 -- loading: BMC Atrium CMDB (core) mode: mask: 2147483647 -- Loading definitions and data for BMC Atrium CMDB (core). This step may take from several minutes to an hour. Please wait. Loading ... RIKLoadApp /usr/ar/<hostname>/cmdb/en/workflow/adf_objectstore_1.xml BMC Atrium CMDB (core) 2147483647 /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik loadapp -x <hostname> -t 2408 -u Demo -f /usr/ar/<hostname>/cmdb/en/workflow/adf_objectstore_1. xml -l /usr/ar/<hostname>/cmdb -C -L -n BMCAtriumCMDB -k 2147483647 -m -------------------- rc: 1 -------------------- [ERROR] Non-zero code returned from RIKLoadApp. Please check logs in /usr/ar/<hostname>/cmdb/Logs. [ERROR] RIKLoadApp returned error code 1 There were errors during BMC Atrium CMDB (core) load. Please check /usr/tmp/cmdb/BMCAtriumCMDB-install.log for more details. ([ERROR] RIKLoadApp returned error code 1) Finish loading BMC Atrium CMDB (core) Donnerstag, 7. Februar 2008 10:41 Uhr MET -----> Exiting loadApplication <---- ... Action Request System initialization is complete. ARSWaitForServerStart Donnerstag, 7. Februar 2008 10:49 Uhr MET ARSWaitForBusyServer 60 Waiting for the server... RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x <hostname> -t 2408 -u Demo -f -m -l /usr/ar/<hostname>/cmdb -C -L -n BMCAtriumC MDB -o 173 -------------------- rc: 90 retval: -------------------- [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/<hostname>/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x <hostname> -t 2408 -u Demo -f -m -l /usr/ar/<hostname>/cmdb -C -L -n BMCAtriumC MDB -o 173 -------------------- rc: 90 retval: -------------------- [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/<hostname>/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x <hostname> -t 2408 -u Demo -f -m -l /usr/ar/<hostname>/cmdb -C -L -n BMCAtriumC MDB -o 173 -------------------- rc: 0 retval: 0 -------------------- OK ... -----> Entering loadApplication <---- loadApplication /usr/ar/<hostname>/cmdb/en/workflow/adf_recon_engine.xml Reconciliation Engine 2147483647 -- loading: Reconciliation Engine mode: mask: 2147483647 -- Loading definitions and data for Reconciliation Engine. This step may take from several minutes to an hour. Please wait. Loading ... RIKLoadApp /usr/ar/<hostname>/cmdb/en/workflow/adf_recon_engine.xml Reconciliation Engine 2147483647 /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik loadapp -x <hostname> -t 2408 -u Demo -f /usr/ar/<hostname>/cmdb/en/workflow/adf_recon_engine.x ml -l /usr/ar/<hostname>/cmdb -C -L -n BMCAtriumCMDB -k 2147483647 -m -------------------- rc: 2 -------------------- [ERROR] Non-zero code returned from RIKLoadApp. Please check logs in /usr/ar/<hostname>/cmdb/Logs. [ERROR] RIKLoadApp returned error code 2 There were errors during Reconciliation Engine load. Please check /usr/tmp/cmdb/BMCAtriumCMDB-install.log for more details. ([ERROR] RIKLoadApp returned error code 2) Finish loading Reconciliation Engine Donnerstag, 7. Februar 2008 10:53 Uhr MET -----> Exiting loadApplication <---- ... ARSWaitForBusyServer 60 Waiting for the server... RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x <hostname> -t 2408 -u Demo -f -m -l /usr/ar/<hostname>/cmdb -C -L -n BMCAtriumC MDB -o 173 -------------------- rc: 90 retval: -------------------- [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/<hostname>/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x <hostname> -t 2408 -u Demo -f -m -l /usr/ar/<hostname>/cmdb -C -L -n BMCAtriumC MDB -o 173 -------------------- rc: 90 retval: -------------------- [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/<hostname>/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x <hostname> -t 2408 -u Demo -f -m -l /usr/ar/<hostname>/cmdb -C -L -n BMCAtriumC MDB -o 173 -------------------- rc: 0 retval: 0 -------------------- OK What have I to do? May you help me? Thank you very much, with best regards, Marc Prang _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________________ Looking for last minute shopping deals? Find them fast with Yahoo! 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