Greetings List! We are trying to setup something to identify tickets/requests which are entered "out of hours".
We are using Remedy 6.3. I tried enabling a Business Calendar, however, the second tab never shows the fields- as if they are hidden waiting for an action before they display. I'm afraid of changing any workflow for fear of breaking the entire thing. When this didn't work, I tried creating my own, however, the "TIME" Keyword didn't work on just time (or rather the time entered to compare "TIME" again didn't work- it changed it to a full Date/Time, which of course it ALWAYS fires after that date). Does anyone know how to work around this? Huge thanks in advance! Shawn Stonequist EMNS, Inc. Remedy 6.3 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
