Do you mind sharing what the fix was? That way, if someone on the list has a similar issue down the road, and happens to pull up this thread, they will get the complete picture (from problem to resolution)
Leonard Neely _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner Sent: Monday, February 18, 2008 10:27 AM To: [email protected] Subject: Re: Hey People ** You guys are all the best. I fixed the problem. And I didnt have to cut any hands off. that will come tomorrow when she gets back to work. Anyway without you guys I would go crazy. On 2/18/08, Ben Cantatore <[EMAIL PROTECTED]> wrote: ** That's rough when something goes wrong and users are breathing down your neck. The best suggestion I can offer is to figure out what your team mate did by asking the guilty party. If for some reason that's not an option, first see if new fields were added and see if they only have administrative rights. Next check that existing fields weren't modified. Failing that enable logging for both active links and filters. Search the log for the error message to see what workflow is giving the error message. Check its runif qualification to see what's causing it to run. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Katherine Hoffner <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 02/18/2008 12:40 PM Please respond to [email protected] To [email protected] cc Subject Re: Hey People ** I figured out that one of my team mates altered the shr:people on friday. now I just cant figure out how to give the permission back to the users. I guess the enormity of the problem is causing my brain to stop working On 2/18/08, Axton <[EMAIL PROTECTED]> wrote: ** See who/when the form was last modified, then restore public/hidden access to the form, if that's what it was before. Axton Grams On Feb 18, 2008 11:29 AM, Katherine Hoffner <[EMAIL PROTECTED]> wrote: ** I have just come into work and I am getting floods of calls with users unable to put in a ticket because nobody has access to the form: SHR:People. Everything was ok last week. and now....no one can put in a ticket. Any ideas. I have over 1000 people calling me. Yikes -- Katherine __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ -- Katherine __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ -- Katherine __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
