In ITSM 7.x this is handled by an Escalation (CHG:CRQ:AutoSetStatusClosed) Leonard Neely
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Monday, February 18, 2008 11:39 AM To: [email protected] Subject: Question: Change - Auto-Close I know that the "auto close" feature for Change is done through the change configuration form. However, does anyone know the piece of workflow that is fired for the auto close of change? Thanks! ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
