I wanted to post a solution to this old thread that I found this morning. I was having the same issue when creating a computed group. I found an update to the bug entry on ARSwiki (http://bugs.arswiki.org/show_bug.cgi?id=49) which pointed to having two group forms on the same server.
Sure enough we had a copy of our old group form from 6.3 and once I deleted it twice (the server hung the first time) and did other restart for good measure, my problems with computed groups went away. Jason On Wed, May 2, 2007 at 2:46 PM, David Sanders < [EMAIL PROTECTED]> wrote: > ** > > Tried that already – I also examined the group_cache entries directly. > There is no apparent difference in the entry that is OK, and the copy that > gives the error. > > > > Thanks > > > > David Sanders > > Remedy Solution Architect > > *Enterprise** Service Suite @ Work* > > ========================== > > *ARS List Award Winner 2005* > > *Best 3rd party Remedy Application* > > * * > > See the *ESS Concepts > Guide*<http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> > > > > tel +44 1494 468980 > > mobile +44 7710 377761 > > email [EMAIL PROTECTED] > > > > web http://www.westoverconsulting.co.uk > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *L. J. Head > *Sent:* Wednesday, May 02, 2007 9:56 PM > *To:* [email protected] > *Subject:* Re: Computed Groups giving error when displayed in the User > Tool > > > > You could try running an arreload for the group cache > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *David Sanders > *Sent:* Wednesday, May 02, 2007 2:43 PM > *To:* [email protected] > *Subject:* Computed Groups giving error when displayed in the User Tool > > ** > > Hi List > > > > I've just logged this as a possible bug on http://arswiki.org/bugs/ but > wanted to see if anyone else has come across this before, and whether you > were able to correct it. > > > > This problem was reported to me by another user originally who had the > problem. He created a Computed Group record in the Group form, but whenever > he tried to display the record in the user tool, he receives an error like: > > > > ARERR [402] Incorrect format in the definition file : (missing cond op -- > "<Computed Group Definition string>" > > > > Eventually I managed to reproduce this problem on my server. The Group form > entry displays the error message each time I try to display it in the User > tool, but apart from that, the Computed Group works properly (the correct > users are shown as being a member of the group on their user records, etc.). > > > > The way I 'achieved' this was to take an existing Computed Group and keep > changing the computed group definition, and eventually up popped the error. > And now I can't get rid of it. I've deleted the Group, recreated it etc. Any > further Computed Groups that I create give the same error, although another > Computed Group that already existed does not give the error. > > > > I've restarted the Remedy server, restarted the DB, rebooted the server – all > to no effect. > > > > The error message is obviously misleading – there have been no changes to the > Group form definition, and the reported 'error' is related to that particular > data record. Copying the Computed Group that does not show the error > (Ctrl-T), changing the name and ID to create a new Group record gives the > same error for the new record, even though the computed group definition is > identical to the record with no error. It doesn't seem to make any sense. > > > > One Remedy system here was 6.3 and the other was 7, one on Oracle, one MS > SQL, one Windows, one Solaris. The only way I've been able to 'correct' the > problem is to revert to an earlier version of my DB. > > > > Anyone else seen this? > > > > David Sanders > > Remedy Solution Architect > > *Enterprise** Service Suite @ Work* > > ========================== > > *ARS List Award Winner 2005* > > *Best 3rd party Remedy Application*** > > * * > > See the *ESS Concepts > Guide*<http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> > > > > tel +44 1494 468980 > > mobile +44 7710 377761 > > email [EMAIL PROTECTED] > > > > web http://www.westoverconsulting.co.uk > > > > > > __20060125_______________________This posting was submitted with HTML in > it___ __20060125_______________________This posting was submitted with HTML > in it___ > __20060125_______________________This posting was submitted with HTML in > it___ __20060125_______________________This posting was submitted with HTML > in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
