Hey Gang, I am running into an issue with one of our approval processes. We are a
Windows Shop, Windows Server 2003, MS SQL 2005 and IIS 6 w/TomCat. We are running version 7.0.01 patch 006 for everything BMC Remedy. Here is the process in question, We have a 24 hour approval process for our "major" Change Management tickets. All IT managers have 24 hours to review, approve or reject the request. If no action is taken by a manager in the 24 hour window then the system will automatically give his/her approval. The end result being that the ticket should automatically be approved if no management rejects occur. Here is the issue, The Change Ticket looks great under the approval tab after the 24 hour period. There is no one listed under Pending and if you look under Approved you see the signatures of those managers that approved and you don't see a signature just the status of Approved for those managers who took no action either way. However the tickets overall approval status still shows as Pending. Also I do receive Approval Engine error emails, one for each manager that the system automatically approved. The error message is "The approval engine encountered an error for a process for which you are an administrator. The error is as follows: A process was specified but no process by that name exists" I have a ticket logged with support but they seem to be dragging their feet. Any help would be great. Thank you, Lou _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
