Ok. Upon further conversation with Junior offline, (Gary Opela), he discovered the folly of my ways. I feel truly silly on this, but it's proof that even an old dog can overlook cheesey things. The filter was getting bypassed on submit as prescribed, BUT upon later phases, it was looked at once again, and fell under the correct qualifications and fired, throwing the error, thus rolling back the transaction. I think we will build the qualification to go off of create time to be greater than 10 seconds so that when the ticket is being processed, that the modify or SET filter won't fire at that time. Thanks again Junior, the student became the teacher in this case...
Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA Sent: Tuesday, February 26, 2008 11:31 To: [email protected] Subject: Re: Action "deffered" in Filter/Active Link Can you explicitly deny it from running on "SET"? Also, I had an issue with a filter a while ago, I was sure it was correct, so I just deleted it and recreated it and it started working. Alex -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Tuesday, February 26, 2008 11:58 AM To: [email protected] Subject: Re: Action "deffered" in Filter/Active Link Ok list. I have talked to Junior, (Gary), offline and thought I had the silver bullet from the old days, "`!", but it failed. I have reviewed our logs and I see that my error checking is fired in phase two, whilst our ticket is created in phase one. I have read through the guide thing and see that it might work for our solution. My frustration is that the execution order is 0 and we are trying to force it to fire in the order that it falls. Net of our issue is that I am trying to enforce a user to only submit tickets, and this is firing on submits as well as 'SET's, BECAUSE the ticket is technically already submitted by the time my workflow is called. I may just set some stupid tmp field and enforce the rule with a count utility of some sort, but I had to vent to you guys. If there is something that can be rolled into this with minimal tweaks, please let me know. Otherwise, I am going to go build something convoluted as the rest of the form. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Tuesday, February 26, 2008 10:00 To: [email protected] Subject: Re: Action "deffered" in Filter/Active Link Tadeu, My first question is why is your Goto action 502 when your filter executes at 501? If I'm reading correctly, you want this to loop through your field of Group IDs, so you are going to need to return to action 501. My preference is to not use GOTO actions and utilize guides instead. This way, I know my workflow is going to execute in the right order and no other dev can come and add something "in between" what I'm trying to do. I would do this: 1. Create a Filter Guide. 2. Add a label to the guide call it RESTART. This label should come before any filters in the guide. 3. Add your filter to the guide, but edit the filter and remove the GoTo action. 4. Create another filter, set its Run If Qualification to 'GRUPO_AUX1_CHAR' != $NULL$. Set the Filter's If Action to GOTO Guide LABEL. Enter RESTART as the label. 5. Add this new Filter to the guide. 6. Obviously, you have to create a filter that calls the guide. HTH, Scott Parrish IT Prophets, LLC (770) 653-5203 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 8:35 AM To: [email protected] Subject: RES: Action "deffered" in Filter/Active Link Thank you, Gary... But it still doesn't help me.. My problem is that I would like to create one record (in other form) for each time that I read a value on my form... This iteration is done by 'Goto' Action... I have achieved to create only one record on my form2... with the last value read only (last iteration)... What can I do? My workflow is these: 1 - Set Fields (Get the first value from a list separated by ";") 2 - Push Fields (Creation of record in another form - form2) 3 - Goto (return to beginning of the workflow reading the next value from the list separated by ";") .... continue until my "list separated by ";"" were NULL; Thankx again! Tadeu Augusto Dutra Pinto ----------------------------------------------------------------- IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing ----------------------------------------------------------------- Confiabilidade, Inovação e Qualidade em T.I. ________________________________ De: Action Request System discussion list(ARSList) em nome de Opela, Gary L Contr OC-ALC/ITMA Enviada: ter 26/2/2008 10:16 Para: [email protected] Assunto: Re: Action "deffered" in Filter/Active Link Hey Augusto, have you tried forcing the filter to ignore phasing? You shouldn't have this problem with active links, as they are not processed in phases. If you suffix the name of the filter with `! then remedy will not phase that filter. For instance: HPD:Helpdesk-Filter would be HPD:Helpdesk-Filter`! For more information on this, you can read the Workflow Objects guide with version 7.x, or the Basic Guide (starting at page 576, pages 584 and 585 describe the naming convention mentioned above) with version 6.x. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 7:06 AM To: [email protected] Subject: Action "deffered" in Filter/Active Link ** Good Morning for all of you... I'd like to know if can I do something like these: There is a Filter (or Active Link) that fires a sequency of 'Set Fields' action followed by a 'Push Fields' action, and after the workflow/object fires a 'Goto' action to redirect to another Filter... But I'm in trouble because the 'Goto' action is deffered... and, consequently, it isn't executed... By the way, it is executed, but only at the end of the Filter ... I would like that it ran on its real execution moment. My log file for this object looks like these: Checking SEC-Create_User_22-Fev_II (501) <FLTR> <TID: 0000001543> <RPC ID: 0000024768> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > --> Passed -- perform actions <FLTR> <TID: 0000001543> <RPC ID: 0000024768> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > 0: Set Fields <FLTR> <TID: 0000001543> <RPC ID: 0000024768> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > GRUPO_AUX2_INT (536870929) = 3006 <FLTR> <TID: 0000001543> <RPC ID: 0000024768> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > 1: Set Fields <FLTR> <TID: 0000001543> <RPC ID: 0000024768> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > GRUPO_AUX3 (536870930) = CRT:Adm_Risco <FLTR> <TID: 0000001543> <RPC ID: 0000024768> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > 2: Set Fields <FLTR> <TID: 0000001543> <RPC ID: 0000024768> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > GRUPO (536870920) = CRT:Adm_Risco <FLTR> <TID: 0000001543> <RPC ID: 0000024768> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > 3: Set Fields <FLTR> <TID: 0000001543> <RPC ID: 0000024768> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > GRUPO_AUX1_CHAR (536870928) = 3000;3014; <FLTR> <TID: 0000001543> <RPC ID: 0000024768> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > 4: Push Fields <FLTR> <TID: 0000001543> <RPC ID: 0000024768> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > <deferred to phase 2> <FLTR> <TID: 0000001543> <RPC ID: 0000024768> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > 5: Goto Action <FLTR> <TID: 0000001543> <RPC ID: 0000024768> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > Goto Execution Order: 502 Thankx-in-advancE Tadeu Augusto Dutra Pinto ----------------------------------------------------------------- IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing ----------------------------------------------------------------- Confiabilidade, Inovação e Qualidade em T.I. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ----------------------------------------- ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. 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