Thanks, Mark and Claire for the recommendations J,
What Mark has identified is spot on. We did this for Claire with wireless, ruggedized barcode scanners integrating with custom forms and workflow in ARS and updated the CMDB in addition to providing the ability to print out additional barcode labels directly from Remedy. For other companies we have implemented the same wireless technology to scan barcodes for inventory, both tracking and asset management. I have used it to scan badges at local Remedy user groups both in realtime, wirelessly (updating a remote AR Server using custom apps/workflow) and offline using handheld devices. We also worked with Joel Sender for another customer in CA to do a mobilized implementation that was completely different in process and scope, the only common element was the barcode aspect. I have never done this exactly the same way for any two customers (imagine that!). As mentioned in Mark's post, the issue really is the process you are trying to implement using the scanning technology. This applies to both 2D and 3D scans as well as RFID. I saw your email off list but wanted to echo and detail this for you and other users. If you would like to continue this offline, please let me know. Best regards, Phil Bautista, Remedy Approved Consultant (RAC) Bull Creek Data Corporation 512-731-0304 www.bullcreek.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Blankenship, Mark (Mark) Sent: Tuesday, February 26, 2008 2:07 PM To: [email protected] Subject: Re: Scanners and barcodes ** At a high level: Basically barcode readers send the scanner data and a 'Return' (or something similar). So it is like the scanner is typing the scanner value and hitting Return. you can test in Word just to see it work :) Installing the scanner is like anything else; plug it in and load the drivers. You use workflow to get 'focus' to the field you want to populate, then have additional workflow to fire on the 'Return' from the scanner. So you could scan one item after another OR scan multiple values for a single entry. I have done this twice in a production environment, and after the initial trepidation it was really fairly straight forward. The bigger questions are really around: WHAT work are you trying to accomplish? HOW do you want your work process to flow? What other inputs will be needed? Blah, blah, blah..... The barcode piece is tiny after that. Remember: the only thing the scanner is going to do is type value form barcode and hit enter :) Phil Bautista, bullcreekdata.com, has done this several times and overall is very experienced and talented. I would highly recommend him if you need more formal assistance or implementation planning. Mark _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Tuesday, February 26, 2008 12:05 PM To: [email protected] Subject: Scanners and barcodes ** Good afternoon- We would like to use barcodes and hand-held scanners to keep track of assets and get the information into CMDB. Has anyone here done anything like this? Thanks! Chris Moore __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
