Dear Listers,
Current Environment:
ARS 7.0.01 P05 on AIX 5.3
Mid-Tier 7.0.01 P05 on separate AIX 5.3
Oracle 10g Database on a third AIX 5.3
ITSM 7.0.01 P05 - Asset, Change, Incident, Problem, and
Service Level Management
CMDB 2.0.1 not patched
My management team is very interested in finding a tool to help with our
implementation of ITIL and Best Practices. The best possible solution
would help us focus on the Best Practices or Industry Standards for
"common tasks" such as standing up new servers, decommissioning items
from Data Center and moving items within the data center. This tool
would help us both document our current "workflows" (preferably by
loading task group templates that have already been created in Change
Management) and allow us to compare and contrast that to Industry
Standards as well as plan future improvements.
Is there anything out there like that already?
Thanks,
Gp
George Payne
Corporate Applications Developer
Electric Reliability Council of Texas
(512) 248-3940
[EMAIL PROTECTED]
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