Did you arplugin log, and with loglevel ALL? -- Jarl
On Wed, Feb 27, 2008 at 11:28 PM, William Rentfrow <[EMAIL PROTECTED]> wrote: > ** > > New install - nothing suspicious in the logs whatsoever. > > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter > Sent: Wednesday, February 27, 2008 4:24 PM > To: [email protected] > Subject: Re: ARERR [8939] The AR System Plug-In server is not responding. > > > ** > William, > > Did anything show up in the logs? Also was this a new install or an upgrade? > > Howard Richter > > > On Wed, Feb 27, 2008 at 4:49 PM, William Rentfrow > <[EMAIL PROTECTED]> wrote: > > > ** > > > > > > When creating a new Service Target in SLM we receive the following error - > this error occurs after selecting the "Applies to" of "incident" and then > trying to select the "Goal Type". The menu/drop down for goal type is never > displayed and the error message displays after ~1 minute ( refer to > screenshots). > > > > ARERR [8939] The AR System Plug-In server is not responding. Cannot > connect to the system at this time. Contact your AR System Administrator > for assistance. > > > > The preceding message occurred during the execution of active link > SLM:ServiceTarget:OnSelectSetConfigDataSourceCreateFieldsAndJoinFormFlag -- > action 1. (ARNOTE 1101) > > > > > > There is no error in the arplugin.log file - I did have logging turned on > set to "Finest" and tested this. > > > > This is for AR Server 7.1 patch 001 running on solaris connecting to > Oracle. > > The SLM version is 7.1 (new release, no patch) > > > > I have already confirmed the plugin server is alive and running - > immediately after this error I can login to the server which is using AREA > LDAP to authenticate (and hence the plugin server). I also tried manually > killing the plugin server - armonitor restarted it immediately but that did > not help this situation. I also confirmed that everything that should be > running/configured is running/configured. > > > > Anyone else seen this with SLM? > > > > William Rentfrow, Principal Consultant > > [EMAIL PROTECTED] > > C 701-306-6157 > > O 952-432-0227 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > > -- > Howard Richter > ITIL Foundation Certified > Red Hat Certified Technician > CompTIA Linux+ Certified > [EMAIL PROTECTED] > Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
