I am a developer integrating my company's product with the Remedy AR system to add 'value add' services to Remedy. In order to do this I will either be using web services or a java plug-in. I was hoping to get some feedback from Remedy administrators on the integration process and what you are willing to do vs would rather pay to have done.
As an administrator 1) Would you be capable and willing to install a Remedy Java plug-in. 2) Would you be capable and willing to modify workflows (filters and escalations) to make use of the plug-in. 3) If given a choice would you prefer a Java plug-in or web service integration (both consuming and publishing) or for the above would you prefer that a Service Integrator (professional services) was to do the work. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
