Chris,
Thanks.
The first time I installed it I used the manual method. But I've
used the automatic version, on a non-customized IM installation, with
success as well.
I'm just curious as to what this Task Template Add-On "Hotfix"
is supposed to be and if there is something crucial missing from 9002.
--- J.T. Shyman
_____
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Monday, March 03, 2008 1:06 PM
To: [email protected]
Subject: Re: ITSM 7.0.x Patch 7/IM with Task Templates (Patch 9002)
You just have to manually install the 9002 patch again after installing the
ITSM Patch 007 - they overwrite the views so you end up with a mixture of
fields from both sources, and the redefined primary tablefield
z2TH_TasksTaskGroups is reset to fill the entire tab again. When I tested
the automatic installer for 9002 early last year (and it has NOT been
updated), it was such a POS that I cannot recommend using it, so follow the
manual instructions. The two patch installation methods will not create the
same permissions for the application on the server.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
_____
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Monday, March 03, 2008 11:49 AM
To: [email protected]
Subject: ITSM 7.0.x Patch 7/IM with Task Templates (Patch 9002)
**
The Read Me for ITSM 7.0.x Patch 7 contains the following note:
Do not install BMC Remedy Incident Management Patch 007 (Patch 007) if you
are
running an English language version of the Task Template Add-On (Patch 9002)
until the
BMC Remedy Task Template Add-On hotfix is available.
A technical bulletin will be released to announce the availability of the
hotfix.
The add-on loses some of its UI features when you apply Patch 007. To
restore
these features, you must run the BMC Remedy Task Template Add-On hotfix
after
installing Patch 007. You must also run the hotfix installer after
reinstalling Patch
007 at any time.
Unfortunately, we're looking to deploy patch 7 as it corrects some issues
with the task system in IM that we are experiencing. However, this note
makes me think that we could install patch 7 and then lose task template
functionality in IM until the Task Template Add-On hotfix is released.no
date on that yet.
Has anyone using Task Templates in IM upgraded IM to Patch 7? If so, would
you share your experiences?
Thanks!
--- J.T. Shyman
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