Hello ARSList,
I have workflow related question.
I am currently working on a system that includes the following -
ARS 5.12
Helpdesk 4.03
The first form that is loaded upon login is a helpdesk console, this is a
display only form and has several buttons to create, search and view existing
tickets.
If the New Ticket button is selected - another display only form is opened.
After the person enters the require information, workflow pushes the fields to
the hpd:helpdesk form to create a ticket.
After looking through the existing workflow for the button New Ticket, I have
found a active link with the If Action executing a Run Macro. This macro opens
the above stated display only form in submit mode and sets a couple of fields
with hard coded defaults.
Now here's the question(s) - Why...
Why would one use a Run Macro to open a display only form to submit a ticket to
another form?
Is there a advantage / benefit to using a Run Macro?
Why not just perform a Open Window, if action?
Thanks,
Kevin P.
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