ITSM 7. Since we have hundreds of groups I am planning to import the on call records for all the groups. I noticed that part of the workflow for creating an on-call record through the UI uses Business Time Tag generator form (CFG:BusTimeTagGenerator). The import will obviously circumvent this workflow, so I'll have to perform an additional import to create business time records for each on-call record. Has anyone created these tags outside of the Tag Generator for this purpose? Any problems? It would appear that as long as the data fits the Workdays Tag field, the exact format shouldn't matter, as long as it is unique. Thanks,
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