Sorry - my "fix" was to get my server onto RKM 7.2.00.1591, which fixes some nasty problems in 7.2.00.1521. I needed the multi-tenancy in 7.2, so it was a no-brainer here. Even on 7.2, there are still permissions issues; yesterday, using 7.2 in the latest mid-tier 7.1.00.002, opening the RKM Console as anyone but an administrator generated an error:
You have no access to form: AR System Application State (ARERR 353) The form and two of the fields had NO PERMISSIONS at all. I had to give View permissions for all four of the KMSAC- groups to the form (AR System Application State) and to two of the three fields on the form: 2200 - Application Name 2201 - State Working with this stuff is like playing whack-a-mole! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, March 05, 2008 9:45 PM To: [email protected] Subject: Users of Remedy Knowledge Management 7.1 Patch ** Anyone out there who is willing to compare a few issues I am having against what you have? I have been told by Remedy Support that they have discontinued further development on RKM 7.1 as they are on RKM 7.2 (so much for we will support 3 versions backwards), and there are some issues I am dealing with on 7.1, which I am wondering if any of you have encountered, and been able to overcome.. One strange issue I am having is I have removed Public permissions from the Reporting and the News Flashes tab - because they do not have the security access to these at RKM level anyway so are presented with a Login Screen instead of the application and cannot login as they get an access denied.. So since this is sort of ugly, I decided to take off the Public Permissions and permit only the Roles that are allowed to see it like the Admin, SysAdmin and SME.. However on doing so only the Sys Admins can view these tabs.. the Admin and SME's do not see this navigation tab. Apparently this is fixed in RKM 7.2 and Remedy support told me its something to do with the KMS code which I find a bit strange as these permissions to view the navigation tabs are in the ARS and not in KMS. And they could reproduce the same issue on RKM 7.1 but couldn't in RKM 7.2. I feel its more a data issue within the ARS Roles form, but I can't seem to spot what it is.. Has anyone else encountered this and has managed to fix it? Cheers Joe D'Souza __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
