Re: How to find out the Request ID value of a current new entry

[Kevin Pulsen]

Hi Pascal,

You can use a similar method that is used in the ITSM suite.

ITSM 7 uses a supporting form called Ticket Number Generator to generate 
Incident numbers. This allows the service desk person to have the incident 
number before it is saved as a record in the database. If the incident is 
canceled, the record is not saved to the database. Workflow will have to be 
created to get the $LASTID$ and set it in your main form.


Kevin P.

 

> **        > Hi all,
  

> I’m running ARS system version 7.0.1  and have a question concerning the Core 
> system field “Request ID” (or Entry ID),  this field is automatically 
> incremented by the system when you register a new  entry… My question is the 
> following, when I would like to create a new entry on  a form, the Request ID 
> field is empty until you submit this entry… What I wanted  to know is if it 
> is possible to know this number before submitting the entry so  that I can 
> use it in a Active Link... I tried to use the keywords $LASTID$ and  
> incremented it but I have some strange result because he gave me a value of  
> “000000000000001” sometimes and even I think it’s quite complicate… Any 
> better  idea ???
  
 Thanks
 Regards
 Pascal  

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