Credit to Michiel Beijen who made this post on the list last month. The only field that needs to be added to the Overview Console is the column for Assignee that points to the assignee field on SHR:ARDBC_OverviewConsoleTemplate. To popullate that field from all the different ticket types, you need to open the form SHR:ARDBCFields. You don't need to add any fields to this form, only records.
You will need to know the DB ID of the assignee field on the tickets you want to track and the DB ID of the Assignee field on SHR:ARDBC_OverviewConsoleTemplate. You need to make a record on SHR:ARDBCFields for each ticket type you want to track on the overview console. I made three- one for TSK, one for CHG and one for INC. There are only three fields you need to fill out on this form. Field ID is the source for the assignee- so the assignee field on the actual ticket. You put the DB ID in here. For TSK, it's 10010413. Form GUID is the form name, from the table below. TMSTSK for Task. The vendor field ID is the Assignee field DB ID on the SHR:ARDBC_OverviewConsoleTemplate. It's always (for assignee) going to be 1000000218. After you've made all your records, make sure you've added the column to the table with the right permissions and restart the server (I've heard you only need to restart the plugins, so you can try that first) and it should magically work. To save youa a little time, here is the info for INC and CHG. INC Assignee Field ID 1000000218 Form GUID MAINHELPDESK CHG Assignee Field ID 1000003230 Form GUID MAINCHANGE Chris -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, March 12, 2008 12:24 PM To: [email protected] Subject: Re: Question: Overview Console - Assignee I have the same issue. Remedy 7.0.1 patch 6. I added the assignee column and tried referencing one of those assignee fields (helpdesk) and it still doesn't show anything. I look up the form that it should be looking at and look up the records and it shows nothing in the assignee field on the form. I need to refresh my memory since I attempted this a year ago. I only spent about half a day and was told not to bother with it. >From what I remember though is that the assignee doesn't seem to get pushed to this form. On Mar 12, 9:58 am, Brandi Barbour <[EMAIL PROTECTED]> wrote: > In my SHR:ARDBCFields form I have 3 entries for the assignee field. > As follows: > Entry 1 > FIELD ID 1000000403 > FORM GUID MAINCHANGE > VENDOR FIELD ID 1000000218 > GUID AUTOFILLED > > Entry 2 > FIELD ID 1000000218 > FORM GUID MAINHELPDESK > VENDOR FIELD ID 1000000218 > GUID AUTOFILLED > > Entry 3 > FIELD ID 10010413 > FORM GUID TMSTASK > VENDOR FIELD ID 1000000218 > GUID AUTOFILLED > > Does that make sense. This allows entries from the 3 forms to populate > 1 in the vendor form. > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Tuesday, March 11, 2008 10:10 PM > To: [EMAIL PROTECTED] > Subject: Re: Question: Overview Console - Assignee > > Thank you - I have added fields before. The problem is the Assignee > field is not the same on Task, Change and Incident. But I see the > Assignee field in SHR:ARDBC. > > On Tue, Mar 11, 2008 at 2:48 PM, Brandi Barbour > <[EMAIL PROTECTED]> wrote: > > You must add the entries to the SHR:ARDBCFields form for each field of > > > the 3 forms and map them to the same field. So you will have 3 > > different entries for the Assignee field. One for each form. Once > > you do that you add the Assignee field to the table in the Overview > > Console with public permissions then restart the plugin. > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > Sent: Tuesday, March 11, 2008 12:19 PM > > To: [EMAIL PROTECTED] > > Subject: Question: Overview Console - Assignee > > > I have added a couple of new fields to the Overview Console with no > > problems. > > > However, the users want to see "Assignee" on the Overview Console. > > The problem is the Database ID for Change, Help Desk and Task is not > > the same. > > > Has anyone added Assignee to their Overview Console? > > > Thanks! > > > ______________________________________________________________________ > > __ > > _______ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > > Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
