Prashant, This is the wrong URL. http://<server>/arsys/shared/logout.jsp That jsp is just the "ok, we are done with the logout process... now what do we show the user?" output file.
You need to make a call to the LogoutServlet. You can pass it a goto value of the logout.jsp, or any other file you want to. See BasicGuide-630.2006.05.09.pdf pages 452 and 453 for details. http://<server>/arsys/servlet/LoginServlet Keep in mind that this may not totally free the users session, but it will at least have a shot at not requiring a one hour timeout. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Mon, Mar 17, 2008 at 1:05 AM, Prashant Patil <[EMAIL PROTECTED]> wrote: > ** > > Hi All, > > > We have a corporate portal where the users perform login and have access to > the remedy system to register trouble tickets etc. The portal is based on > frames and remedy opens in the content frame. > > > Now the situation is whenever the user performs portal logout we need to > make sure to kill the user's remedy session. > > To achieve this we are calling the url: > http://<server>/arsys/shared/logout.jsp > > This url works perfectly if the portal logout is being performed from the > main portal window where remedy is in the content frame.Please note that at > the time of portal logout the user might be on a new browser window of the > portal. The url does not work if we call it from any new browser window of > the portal. > > Is there a way where we can kill the user's remedy session from any of the > open portal windows?Thanks > > Prashant _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
