Check out BMC dev site. There are free Remedy applications that help
track changes
On Mar 20, 2008, at 10:33 AM, "T. Dee" <[EMAIL PROTECTED]> wrote:
I was kind of thinking of writing a Form in Remedy to track all my
changes, but wanted to see how others are doing it.
On 3/20/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
We're kind of undertaking that exercise right now. We are producing
the "build doc" for this project. It has all customizations,
configuration, etc, we did - literally any change that was
performed to the system after the basic server/application install
was complete (including licensing, etc).
Last I looked we were near 100+ page mark and growing. The 30
pages that are sideways with 8 point font showing workflow
customizations are a REAL joy to read :)
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
________________________________
From: Action Request System discussion list(ARSList) on behalf of
Moore, Christopher Allen
Sent: Thu 3/20/2008 9:07 AM
To: [email protected]
Subject: Re: Documentation - Workflow, etc.
Not really documentation, but something I think is a good practice
we do
here- if we need to alter workflow that was OOTB, after we make our
change to it we do a 'Save As...' and add a prefix to be beginning of
the workflow name, and deactivate the old workflow.
That way we can easily roll back any changes.
Chris
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, March 20, 2008 8:20 AM
To: [email protected]
Subject: OT: Documentation - Workflow, etc.
I was wondering for those of you who do customizations,
modifications,
etc., how do you document your changes / workflow, etc.
Thanks!
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