I would not recommend using field 112. Field 112 is all over the ITSM applications and is used for mult-tenancy in various different ways. It's much more closely tied to the base product now than it was prior to ITSM 7 when it was generally not used in the OOB apps. Fortunately there is a way around this using dynamic groups. We have performed this customization for a customer previously. Sometimes the customer had tickets that were security issues and once marked that way only the security group could see those Incident record (this is akin to what you are asking for I believe). Look up the workflow related to dynamic groups and record access in the workflow guide. If you have more questions email me directly. I believe we have this process documented. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157
________________________________ From: Action Request System discussion list(ARSList) on behalf of Moore, Christopher Allen Sent: Thu 3/20/2008 8:42 AM To: [email protected] Subject: Re: Limit a single record from being searched ** Cool- I found it in the CMDB Config guide- thanks! I had no idea this was already in. Chris ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Thursday, March 20, 2008 8:28 AM To: [email protected] Subject: Re: Limit a single record from being searched ** If you are using Ver 7 the facility is already there with field 112. Customization is needed to provide the specifics you need. -----Original Message----- From: Moore, Christopher Allen <[EMAIL PROTECTED]> To: [email protected] Sent: Thu, 20 Mar 2008 8:16 am Subject: Limit a single record from being searched ** Hey everyone- I got an odd request today: to create a record (a CI) which can only be seen by certain people/group- meaning that even is someone has access to the form normally and they try and search for this specific record, unless they are in a certain group they can't see it. Is this possible? Thanks, Chris __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ ________________________________ Planning your summer road trip? Check out AOL Travel Guides <http://travel.aol.com/travel-guide/united-states?ncid=aoltrv00030000000015> . __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
