Pardon my very uninformed question – I’m an active directory guy that has fallen upon the Remedy Incident management administration duties and I am in a world I know very little about.
So what I am trying to do is create a new notification; I want this notification to be triggered by a reassignment of incident, and I want it to notify something like “incident XXXX has been reassigned to you, it was previously been assigned to John Doe”. I have identified NTE:CFG:Notification as the place to create events, but am not sure about a Incident Transfer event, so I’m basically lost there. I’ve also worked my way through SYS:Notification Messages however I’m not sure what I would use to identify the previously assigned support personnel - #Previously Assigned Personnel#...:) So again, basically lost. Am I headed in the completely wrong direction for this notification? If anyone can offer any advice I would greatly appreciate it. Thanks np -- View this message in context: http://www.nabble.com/Trying-to-create-new-notification-for-transfered-incidentsTrying-to-create-new-notification-for-transferred-incidents-tp16230715p16230715.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
