Hi Mel,

 

Recently I have archived the data in my 6.3 environment. I have done this to
improve the performance and I observe the performance has been improved
considerably. But the issue was, the Copy to Archive and Delete from Source
option was not working in my environment. Hence I went for Copy to Archive
Option and deleted the data manually. I have raised this issue with BMC. But
as usual I didn't get a proper response.

 

Thanks & Regards,

Thivagar Sankaran

ITIL - Foundataion Certified

Remedy Developer

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Melanie Snayer
Sent: Wednesday, March 26, 2008 2:44 PM
To: [email protected]
Subject: BMC Remedy - Copy to Archive and Delete from Source

 

** 

Hi Listeners

 

We're experiencing performance issues especially when submitting incidents.
Our initial plan was to archive calls that have been closed for more than 5
years but as a result of the performance issues we're having to considering
archiving as soon as 1 year and 6 months after having gone-live. Well,
archiving is just one of the options that we have resorted to along side the
current ongoing perfomance tuning that we're doing.

 

Can you guys give me examples of how you may have gone about archiving your
data? Like what the archiving criteria is and whether your archiving was
done as a result of performance issue or as standard procedure.

 

Thanks

Mel

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