Hello, I have seen that our Help desk Cases Type problem are not automatically closed because the escalation HPD:HPD-AutoClose has ($TIMESTAMP$ > 'Auto-close Time') AND ( 'Status' = "Resolved") AND (( 'IncidentID' != "Original" ) OR ( 'IncidentID' = $NULL$ )) as condition.
It's standard or could be a customization? If it's standard, it must be a problem manager who manually closes the problems? Thank you. Regards. Oscar Brotons. IT Consultant. ********************************************************************************************** IMPORTANT: This message is intended exclusively for information purposes. It cannot be considered as an official OHIM communication concerning procedures laid down in the Community Trade Mark Regulations and Designs Regulations. It is therefore not legally binding on the OHIM for the purpose of those procedures. The information contained in this message and attachments is intended solely for the attention and use of the named addressee and may be confidential. If you are not the intended recipient, you are reminded that the information remains the property of the sender. You must not use, disclose, distribute, copy, print or rely on this e-mail. If you have received this message in error, please contact the sender immediately and irrevocably delete or destroy this message and any copies. ********************************************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
