Greg, Have you checked the On Close mappings for the Window Open Action that opens the modify window for the People record?
Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Murray, Greg Sent: Sunday, March 30, 2008 8:14 PM To: [email protected] Subject: Incident Management workflow I am trying to find a bit of workflow that populates some hidden fields on the Incident (HPD:Helpdesk) form that has been modified and I am getting a bit lost and wondered if someone can help me out. I follow these steps: - from Incident Management I bring back a People record - I select modify to modify the People record, and change some of the Location Information (eg. Region, Site Group and Site) - On window close there is workflow to populate the z1D Char hidden fields with Company, Organization, Department, Site etc. I cant find the Workflow that populates the hidden fields on Window close. I can see the Active Link (HPD:INC:CS_100_Chk) that runs to see if any of the Location Information has changed against the z1D Char fields(( 'Region' != 'z1D Char01') OR ( 'Site Group' != 'z1D Char11') OR ( 'Site' != 'z1D Char02') OR ( 'Street' != 'z1D Char04') OR ( 'City' != 'z1D Char05') OR ( 'State Province' != 'z1D Char06') OR ( 'Country' != 'z1D Char08') OR ( 'Zip/Postal Code' != 'z1D Char07') OR ( 'Desk Location' != 'z1D Char09') OR ( 'Mail Station' != 'z1D Char10') OR ( 'Time Zone' != 'z1D Char12')), but I cant see where it populates them before checking. I have turned all logging on and gone through the logs many times now. Maybe I am missing something? If anyone has any tools or information that could help me with understanding this better I would appreciate it. Thank you. Greg Murray ********************************************************************** This message is intended for the addressee named and may contain privileged information or confidential information or both. If you are not the intended recipient please delete it and notify the sender. ********************************************************************** __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
