Hello Amey,
This is from http://webexhibits.org/daylightsaving/b2.html:
When we change our clocks
Most of the United States begins Daylight Saving Time at 2:00 a.m. on the
second Sunday in March and reverts to standard time on the first Sunday in
November. In the U.S., each time zone switches at a different time.
In the European Union, Summer Time begins and ends at 1:00 a.m. Universal
Time (Greenwich Mean Time). It begins the last Sunday in March and ends the
last Sunday in October. In the EU, all time zones change at the same moment.
So, if the issues just started appearing today, then I would guess that it had
something to do with the UK-based server switching to DST yesterday (March
30th), and the fact that DST would not be in effect in the US until April 6
this year, if the pre-2007 DST rules were still in effect (prior to 2007, the
DST start date in the US was set to the first Sunday in April).
So, if you don't apply the patch to your server, then I am guessing that the
issue will probably only affect your users this week. After April 6, I'm
guessing everything should be back to normal.
As for loading only the OS or Java patches, and leaving the AR Server unpatched
-- this will probably *not* work. See the earlier message from David Easter
dated March 12, 2008 under the subject "Re: DST update..." for more info
(message is attached).
HTH,
Thomas Bean
----- Original Message -----
From: "Amey Bhosale" <[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: <[email protected]>
Sent: Monday, March 31, 2008 3:56 PM
Subject: DST Problem for Server in EMEA
> Hi All,
>
> We are currently working on ARS 6.3 Patch 12 and Midtier 6.3 Patch 13 on
> SunOS 5.8 with a Solaris based server and having a problem with the users in
> North America with the DST (Day Light Saving) changes.As per my knowledge DST
> changes every year and from the year 2007 there has been a change where the
> DST change occurs second Sunday of March and ends in November.
>
> We obeserved today that many of our users in North America are having
> problem with the Date/Time Field as they seem to have one hour lagging behind
> the server time which is in UK (EMEA)
>
> I do know that we have a Patch 21 for this but also heard that instead of
> installing Patch we can directly add the Java files into the Java Directory
> which will take care of that.
>
> Can someone please help me out on this...as we are having a major issue.
>
>
> Warm Regards,
>
> Amey Bhosale
>
>
>
>
>
> ---------------------------------
> Forgot the famous last words? Access your message archive online. Click here.
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
From: "Easter, David" <[EMAIL PROTECTED]>
To: <[email protected]>
Subject: Re: DST update...
Date: Wednesday, March 12, 2008 12:19 PM
Just loading the OS and Java patches will not be sufficient. The
additional patch must be loaded.
The technical bulletin goes into a lot of detail on this issue.
06-Mar-2007 Daylight Saving Time (DST) and BMC Remedy Action
Request System 6.03 PDF
<http://www.bmc.com/supportu/documents/87/90/68790/68790.pdf>
http://www.bmc.com/supportu/documents/87/90/68790/68790.pdf
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Wednesday, March 12, 2008 6:21 AM
To: [email protected]
Subject: DST update...
**
We're planning on (belatedly....) updating our 6.3 to
take into account the DST time change. Looking at the
documentation, it looks like we need to have the server
LAN folks do some updates and we need to apply patch
#21 to Remedy AR Server. Is this the only patch we'll
need? Also, I tried downloading the patch from the
Remedy Heritage patch site and get an FTP error that
the download can't find the file on their end....sigh....
Do I really need it or will just the OS patches work?
Thanks...
"The three men I admire most are Curly, Larry and Moe"
Meat Loaf
Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized transmission or
interception, please delete all copies from your system without
disclosing, copying, or transmitting this message. __Platinum Sponsor:
www.rmsportal.com ARSlist: "Where the Answers Are" html___
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
