I would say that it will not work in the same way. AR System, upon which Service Desk is built, is a very flexible engine to integrate with. I would bet that whatever third-party tool you're talking about could be integrated with AR System, and therefore with Service Desk, with a small to moderate level of effort.
Rick On Wed, Apr 2, 2008 at 5:55 AM, Moore, Christopher Allen < [EMAIL PROTECTED]> wrote: > ** > > From what I see, BMC Service Desk Express is not just a "lite" version of > BMC Service Desk, it's an entirely different product formerly known as Magic > and has nothing to do with Remedy, correct? So if a third party tool worked > with Service Desk Express, and we have Service Desk, it will not work? > > > > Thanks, > > Chris > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
