I just checked and Service Targets/milestones appear to be attaching correctly.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, April 03, 2008 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: New Java plugin/AREA LDAP bug confirmed in 7.1 patch 001 ** If that is the plugin that gets logged in the new (to me) arjavaplugin.log, then in fact it is used by the SLM 7.1 application to attach service targets and milestones to Incidents. When I applied patch 002 to ARS 7.1.00.001 using the file replacement method, it stopped working and started throwing startup port errors, and so did SLM (stop working). I had to run the patch 002 installer on the AR server to get it to start working correctly again. I did not notice any problems with the LDAP authentication during that timeframe (28 Feb to 14 March - we would have noticed), only with SLM. This is on Win2K3 x64, though, so the bug might be platform-specific. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ <http://itsm.unt.edu/> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, April 03, 2008 12:46 PM To: arslist@ARSLIST.ORG Subject: New Java plugin/AREA LDAP bug confirmed in 7.1 patch 001 ** The AREA LDAP connector was not working for us. This was in an environment with 3 logical servers on 1 physical Solaris server. All servers were separate installs (had their own database, etc). AREA LDAP worked on one server but not the others and everything was configured correctly. Support confirmed today that the new Java API plugin is causing the problem. This plugin is NOT used in the any of the base product/OOB apps and so it can safely be disabled. We commented out the Java plugin startup line in the armonitor.conf and AREA LDAP started working. Kudos to Max at BMC tech support for this. I do not know how many platforms are affected beyond Solaris - but if you're having problems with AREA LDAP you may want to disable the java api plugin and see what happens. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
