Hi, We have a search menu in the Help Desk that pulls from another table (i.e. locations). When the user selects the menu in Help Desk - does it go to the database to query all the records from the location table. Secondly, if I have an open window action that passes a qualification against the Help Desk table - - does the workflow query the database once or twice to get the results? I believe it searches the database to get the location data, and the second time to process the qualification. However when Remedy runs the open window $qualification$ action does it search the entire HPD:Help Desk table to process the qualification ?
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