I'm not sure if this is exactly what you're asking, but yes, as long as the User has an AR user license and a customer support license (fixed or floating). I have a user account that is for EIE that among other things, handles account/contact merges from our CRM system and part of the merge process is to move Issues from the merge victim to the merge survivor. This service account has a fixed AR User license and a fixed customer support license and is not set up as an Employee (i.e. the agent console doesn't work for this service account).
HTH. Mike On 4/7/08, John Joseph <[EMAIL PROTECTED]> wrote: > ** > Hi All, > > In the out-of-the-box CSS 5.6, can an existing issue be modified by a person > who is not configured within the system? > > Best Regards, > John Joseph > > > ________________________________ > Planning marriage in 2008! Join Shaadi.com matrimony FREE! Try it now! > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
