Good Afternoon Everyone, I've got a real simple question today, at least I hope it is simple. I
need to reopen a Change Management Case which was automatically set to a Closed status when all its tasks were closed. In older versions I was always able to reopen tickets as the admin of the system, set the status back to Scheduled, but it looks like that functionality might be locked down in this version. Any ideas? We run a Window Shop w/Server 2003 MS SQL 2005 & AR apps, v7.0.1 Patch 006. Thanks, Lou _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
