A little bit of info regarding the future admin tool? Looks like we may have some new tools to work with.
http://www.infoworld.com/article/08/04/07/borland-silk_1.html >From the 4th paragraph: "SilkPerformer 2008 also adds support for the BMC Remedy Web ARS (Action Request System) help desk system." >From the 3rd paragraph: "The agent technology features a framework for user extensibility. Java language scripting and an Eclipse interface will be available for the product later this quarter." _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
