To display all your items please check the product company association and there will be a field called Assignee group which should be defaulted to public.
Please make sure that this field is populated correctly. Assignee group is a hidden field in the PCT: Product company association... Thanks & Regards Saravanan Palaniappan ITSM "To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it." ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, April 09, 2008 2:34 AM To: [email protected] Subject: RKM - Product Categorization fields limit Good afternoon all, I'm working with RKM 7.2, and found a problem that I'm not sure how to get around. I integrated it with Remedy, and am trying to relate things to Incidents. Everything works fine, except when I try to select a Tier 3 Product Category. For Tier 1 I select "Software" and Tier 2 is "Application", but Tier 3, as a result of populating it with the DSL, has thousands of records. As a result, my menu stops alphabetically in about the G's. It would be nice if it had a search like Incident does, but even barring that, I need some way to display all of the items. Any suggestions? Thanks, Shawn Pierson Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ --------------------------------------------------------------------------------------------- This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
