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Hi listers, we have a requirement to be able to open a request submission form within the Service Request console screen directly from a URL. It is easy enough to open the Service Request console, but user then still needs to search through the service catalogue for the request and select it. I am looking for a way to do this automatically, so that we can provide a URL that will take the user directly to the request form rather than to the category browser where they still have to look for the desired request type. I was trying to build a URL which will pass the request name as a parameter and store it to a field, but this does not seem to work (works for other forms, but in case of SRS:ServiceRequestConsole from, the parameter seems to get cleared out). The URL I am using is: http://remedywebserver/arsys/forms/server.name.com/SRS%3AServiceRequestConsole/enduser/?F301417400=SRName After the console opens, the URL changes to http://remedywebserver/arsys/forms/server.name.com/SRS%3AServiceRequestConsole/enduser/?cacheid=49de6a0f and as you can see the parameter is gone. Our environment is ARSystem 7.0.01 (patch 005), Mid-Tier 7.0.01 (patch 005), SRM 2.0.00 Any help or suggestions would be greatly appreciated. Jiri Pospisil LCH.Clearnet ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [EMAIL PROTECTED] The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com ************************************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
