I am Duh.... Thanks Thomas...the records went in neat. I was trying to
import ARS 6.0.3 group entries. In 6.0.3 these records are regular
groups unlike Dynamic in 7.0.1
Thanks again.
Regards
Ankur
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thomas Bean
Sent: 10 April 2008 04:46 AM
To: [email protected]
Subject: Re: Need to restore Assignee and Submitter group
**
Ankur,
Make sure the group category is set to "Dynamic" for these
groups. Also, the 'Submitter' group should be Group ID = 3, and the
'Assignee' group should be Group ID = 4.
If the manual creation still doesn't work, you might try
exporting the groups from another AR Server and importing them using the
Import tool. I have attached an export of these two group records from
my AR Server, which is also version 7.0.1.
Hope this helps,
--Thomas
----- Original Message -----
From: Ankur Gulati <mailto:[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: [email protected]
Sent: Wednesday, April 09, 2008 5:54 PM
Subject: Need to restore Assignee and Submitter group
**
Hi All,
I have landed in a soup. Is there a way to recreate the
Assignee and Submitter group entries in the group form. I accidently
deleted them and now. These groups are System created and when I
manually try to create them, I am getting an error "ARERR [616] Group
category is unrecognized or isn't appropriate"
ARS 7.01 patch 4
Database: oracle 9i
Do I have to reinstall remedy from scratch?
Regards,
Ankur
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