I've seen it where an escalation that is taking a long time to run will hang the admin thread as well. You can reproduce this where you have a long running escalation and then try to update a filter or the same escalation with the admin tool. The arserverd process peeks at around 65% of the cpu for the length of the escalation and doesn't allow the admin tool to continue. Eventually it times out due to the message above.
ARS 6.3 Patch 20. Bob Halstead Application Developer Bresnan Communications On Thu, Apr 10, 2008 at 8:07 PM, Charles Roth <[EMAIL PROTECTED]> wrote: > The cause could have been the admin thread hung, this has happen to me > before. > > Charles Roth > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. > Sent: Wednesday, April 09, 2008 8:20 AM > To: [email protected] > Subject: Re: Admin Tool Connection Problems - RESOLVED > > Restarting the service did the trick. I wonder what caused it. > > Thanks Norm. > > Matthew C. Gayford > Technology Research & Development > Information Technology Systems Division > University of North Carolina Wilmington > (910) 962-7177 > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. > Sent: Tuesday, April 08, 2008 9:44 AM > To: [email protected] > Subject: Re: Admin Tool Connection Problems > > Not yet. I'll have to wait till after hours to do it but I will > certainly try. > > Matthew C. Gayford > Technology Research & Development > Information Technology Systems Division > University of North Carolina Wilmington > (910) 962-7177 > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 > CS/SCCE > Sent: Tuesday, April 08, 2008 9:21 AM > To: [email protected] > Subject: Re: Admin Tool Connection Problems > > I *think* this indicates some sort of problem with the data > dictionary--if my memory serves me right. > > Have you tried restarting the MS SQL service and the Remedy server > service? > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. > Sent: Tuesday, April 08, 2008 8:15 AM > To: [email protected] > Subject: Admin Tool Connection Problems > > ** > > Hi List, > > > > Just yesterday I tried to login to our remedy server using the admin > tool and go the following: "ARERR [93] Timeout during data retrieval due > to busy server -- retry the operation." However, I can connect with the > user tool (as can all other support staff). Myself and another admin > can't connect using the admin tool. > > > > MS SQL 2005, ITSM 7, ARS 7 patch 003, user/admin tool patch 3. > > > > TIA, > > > > Matt > > > > Matthew C. Gayford > Technology Research & Development > Information Technology Systems Division > University of North Carolina Wilmington > (910) 962-7177 > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > No virus found in this incoming message. > Checked by AVG. > Version: 7.5.519 / Virus Database: 269.22.10/1366 - Release Date: 4/8/2008 > 5:03 PM > > > No virus found in this outgoing message. > Checked by AVG. > Version: 7.5.519 / Virus Database: 269.22.10/1366 - Release Date: 4/8/2008 > 5:03 PM > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Robert Halstead _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
