It most certainly can be done. I would recommend pushing the email into a temporary holding form, building workflow to get the user name and other useful information from the sender, and then pushing from there into the HelpDesk form.
What templates give you is a pre-designed way of doing it - it's not the only way, and IMO, not the best way. Rick On Wed, Apr 16, 2008 at 8:07 AM, lakhes <[EMAIL PROTECTED]> wrote: > ** Hi Listeners, > > > I want to know if I want to send an email from Outlook with the ticket > number in the subject line, it should update the ticket in Helpdesk and have > activity logged in Helpdesk and I do not want to use a template to do this. > Can this be done? I know it is available in CS module but Helpdesk doesn't > have that feature. Has anyone done something like this without using > template ? > > Let me know > thanks > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
