Mark, There is a bug in the notify filter process that trims data to 255 characters for the To:, CC: and BCC: fields. To overcome the issue, I needed to perform a push fields directly to the Email messages form.
We're using email templates so there are a few extra things that need to be pushed like the template id. I can send additional details if needed. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark Sent: Tuesday, April 22, 2008 8:51 AM To: [email protected] Subject: Large Email Send Issue Hi All, I have inherited several interesting email issues, most of which are straight forward but this one is cooking my noodle. When the ticket is created, a RUN PROCESS executes a Perl script which queries the database for contact email addresses. The email addresses are placed in the ticket ($Contacts$) with a semi-colon between each one and no spaces. So far so good right? When the ticket is closed, a filter does a Notify using the contents $Contacts$ field. Normally not a problem until I noticed some errors in the AR System Email Error Logs. Doing a character count I saw that the contents of the field were truncated at 255. Digging into the books, saw that 255 was the limitation of the User Name field of the Notify filter. Questions: 1. Can I use a filter (guide) instead of the Perl script to query the database for an unknown number of email addresses? If so how? 2. If I ran the Perl script but inserted hard returns instead of semi-colons, would that fix the problem? 3. If not, is there a way to read each email address, one at a time, and send out the notifies one at a time? I am thinking something 1st email: string-set-send, 2nd email: string-set-send, 3rd email: string-set-send. But I am not sure. Any ideas greatly appreciated. Mark This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
