Hello, I did a small proof of concept using Remedy to export and Assyst's ACLI tool to import into Assyst to create an incident ticket (one-way sync). Assyst's ACLI tool seems to do whatever you need it to do, had a little difficulty finding the documentation for each of the options but once you do, I think it can be done. Mapping categories will seemingly be the most difficult thing, unless you're already using the same in both Remedy and Assyst. We evaluated a canned application from a vendor that did the two-way synchronization (name escapes me). I can find it if you are interested in that route (contact me offline). Their demo was pretty good, small issue with attachment synchronization.
- Chris. "Bhagawat, Prashanth" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 04/28/2008 07:35 AM Please respond to [email protected] To [email protected] cc Subject Assyst Integration with Remedy ** On Behalf of Radhika Narayanan From: Narayanan, Radhika Sent: 24 April, 2008 6:40 PM To: '[email protected]' Subject: Assyst Integration with Remedy Hi, Can you please share your experiences on integrating Assyst ITSM Tool with Remedy ? Does Assyst have easy-to-use integration methods to exchange data with other applications ? Thanks Radhika Direct : +44 20718 20262 Extn : 20262 This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
