Then they have a choice - they can allow you to fix their problem or not have the problem fixed. If it will make the new person feel better, ensure that there's a good DB backup before you log in, and take a .def file backup right after. We know you probably won't need them, but the way to counter his irrationality is by calming him. If that doesn't work, I wouldn't even deal with him further - go over his head until you get someone to answer the first question I posed.
Wonder why the previous person walked out... Rick On Mon, Apr 28, 2008 at 1:13 PM, Kathy Morris <[EMAIL PROTECTED]> wrote: > ** The people that do have access to the development server do not know > Remedy very well and surely don't know Crystal. We have a new person that > took over the Remedy and he knows nothing about Remedy and does not want > anyone touching the system. I am a regular support user on production. > It's not really a separation of duties. The person who did this job before > - walked out. > > In a message dated 4/28/2008 1:07:00 P.M. Pacific Daylight Time, > [EMAIL PROTECTED] writes: > > ** > > Let me guess, you all practice separation of duties, and you are assigned > to the production environment, so he will not let you touch the development > environment? > > > > I'm betting this isn't the case, because if it were, then I could only > assume that you would have someone you would know of who has access to the > development server. > > > > Thanks, > > > > Gary Opela, Jr., RSP > > Remedy Engineer > > Leader Communications, Inc. > > http://www.5pointleader.com > > http://www.lcibest.com > > *Best Product, Best People, Best Price**TM* > > *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company*** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Kathy Morris > > *Sent:* Monday, April 28, 2008 3:02 PM > *To:* [email protected] > *Subject:* Re: Administrative Access > > > > I am referring to AR System admin privileges NOT OS Level priveleges > > > > In a message dated 4/28/2008 12:59:57 P.M. Pacific Daylight Time, > [EMAIL PROTECTED] writes: > > ** > > Kathy, > > > > Are you referring to AR System admin privileges within the development > server or admin privileges at the OS level? > > > > Dave > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Kathy Morris > *Sent:* Monday, April 28, 2008 3:56 PM > *To:* [email protected] > *Subject:* Re: Administrative Access > > ** > > This person doesn't even know Remedy at all. > > > > In a message dated 4/28/2008 12:53:06 P.M. Pacific Daylight Time, > [EMAIL PROTECTED] writes: > > ** Well, if one is a developer, and one is prevented from using the > development tool, it would be complete one's assigned task, I would think. > Perhaps if you asked this other person to show you how it can be done in the > absence of admin access, that should clear it up one way or another. > > Rick > > On Mon, Apr 28, 2008 at 12:44 PM, Kathy Morris <[EMAIL PROTECTED]> > wrote: > > ** > > User with administrative access. > > > > In a message dated 4/28/2008 12:43:55 P.M. Pacific Daylight Time, > [EMAIL PROTECTED] writes: > > ** Are you talking about a user with administrative access into Remedy, or > to the server itself? > > > > Rick > > On Mon, Apr 28, 2008 at 12:35 PM, Kathy Morris <[EMAIL PROTECTED]> > wrote: > > ** > > Hi All, > > > > I am trying to integration Crystal XI with Remedy - the person I work with > is giving me a hard time about Administrative access to the DEVELOPMENT > Server. I don't believe that I can build the algorithms, and integrate > Remedy with Crystal without this access. Is there some way this can be done > - its a development server. I am a Remedy Developer - never experienced not > having access to dev. > > > > > > > > ------------------------------ > > Need a new ride? Check out the largest site for U.S. used car listings at AOL > Autos <http://autos.aol.com/used?NCID=aolcmp00300000002851>. > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > > ------------------------------ > > Need a new ride? Check out the largest site for U.S. used car listings at AOL > Autos <http://autos.aol.com/used?NCID=aolcmp00300000002851>. > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > > ------------------------------ > > Need a new ride? Check out the largest site for U.S. used car listings at AOL > Autos <http://autos.aol.com/used?NCID=aolcmp00300000002851>. > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ > > > > ------------------------------ > > Need a new ride? Check out the largest site for U.S. used car listings at AOL > Autos <http://autos.aol.com/used?NCID=aolcmp00300000002851>. > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ > > > > > ------------------------------ > Need a new ride? Check out the largest site for U.S. used car listings at AOL > Autos <http://autos.aol.com/used?NCID=aolcmp00300000002851>. > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
