Update: The issue seems to be very random. Sometimes I can hit refresh and it will fix it, other times I cannot.
Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ________________________________ From: Gary Opela (Corporate) Sent: Tuesday, April 29, 2008 3:39 PM To: '[email protected]' Subject: RE: Menu in Mid-Tier acting differently than in WUT Um, it just started working. I guess it must have been some kind of weird caching, even though I had told the server to re-cache no less than 5 times. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ________________________________ From: Gary Opela (Corporate) Sent: Tuesday, April 29, 2008 2:38 PM To: '[email protected]' Subject: Menu in Mid-Tier acting differently than in WUT Arsystem 7.1, MT 7.1, tomcat 5.5, sql server 2k5, windows 2k3 I have two menus, one for Department and one for Program. I have the Program menu set up so that it only shows entries based on what shows up in Department. So, my qualification on Program is: ( 'Status' = "Active") AND ( 'Department' = $536900005$) where the field ID for Department is 5369...05. In the WUT, it works right. If I choose A for Department, then the programs for A show up. I can then change it to B for department, and only B's Programs will show up. Now, whenever I got to the web tool, if I click on Program before I set a dept, nothing happens. I then choose a dept, and still, nothing happens. But, if I select a department first, then click on programs, it shows the proper programs for that department. Unfortunately, it still breaks because If I change the department, then the program menu never refreshes, it just continues to show the programs from the first department I choose (even if the first department is $NULL$ or ""). It's like the menu isn't refreshing each time I open it, even though I have the refresh set to On Open. In the WUT, it refreshes each and every time I open it, in the web tool, however, it appears to be only refreshing the first time I open it. I tried a work around of putting an active link on the department menu that would do a change fields -> attach menu and re-attach the Program Menu to the Program field, but this didn't work. Have any of you seen this before? Am I doing something wrong? Menu: Refresh: On Open Menu Type: Search Server: Same as parent form Form Name: Different form No tiers, just a first-level menu Qualification: ( 'Status' = "Active") AND ( 'Department' = $536900005$) Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
