Gary,
If you want to have a single double quote included in a set fields action you need to put in double double quotes. Try this. "'Related PR' = """ + $Request ID$ + """" This should give you the result for which you're looking. Roger Medsker Remedy Consultant Bluestem Consulting Group, LLC [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, May 05, 2008 11:29 AM To: [email protected] Subject: Re: Bug in 7.1 set fields? ** For some reason, remedy isn't parsing it. Whenever I hit Save, remedy should add the parenthesis in my statement, but it's not. I tried adding them manually, and it keeps giving me a qualification error at the end of my line. I tried using the following: (((("'Related PR'" + " = ") + """) + $Request ID$) + """) Which, to me at least, should set the field to 'Related PR' = "0000000000001" if I'm on ticket 1. Remedy is having issues parsing it for some reason, I cannot tell why though. If I enter the same statement in my set fields, but without the parenthesis, then remedy just accepts it without issue. It is not, however, adding the parenthesis like it should. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company _____ From: Gary Opela (Corporate) Sent: Monday, May 05, 2008 11:11 AM To: '[email protected]' Subject: Bug in 7.1 set fields? Does anyone know if there is a bug in 7.1 no patch with set fields? I'm trying to get a field to display the following: 'Submitter' = $USER$ (except for $USER$ is expanded, to say Bob.Smith) So, I do the following: Set Field Query String = " 'Submitter' = " + """ + $USER$ + """ It then sets the field to: 'Submitter' = " + $USER$ + " So, I try: Set Field Query String = " 'Submitter' = " + """$USER$""" It sets the field to: 'Submitter' = "$USER$" (it's still not expanding. Option 1 should be the one that works, I thought). Eventually, after several different tries, I re-visit: Set Field Query String = " 'Submitter' = " + """$USER$""" And now, all of the sudden, it sets the field to: 'Submitter' = "Bob.Smith" I'm not sure why it works now, but not later. The problem I'm having, is I'm trying to do this on a new active link, but I cannot get it to work at all. Anyone have any suggestions? I need to set a Query String = 'Related ID' = $Request ID$, which I'm using in an External call in a table field. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
