No idea if this helps or not, but this is from the readme for AR 7.1. Might be something to look at:
Depending on the web server you are using, you might see the following error message when you start the BMC Remedy Mid Tier. 2007-03-13 10:44:01,593 WARN [Thread-1] org.apache.axis.utils.JavaUtils (JavaUtils.java:1285) - Unable to find required classes (javax.activation.DataHandler and javax.mail.internet.MimeMultipart). Attachment support is disabled. This error message occurs because two jar files that are required by Axis for attachment support are missing. These are not a part of the BMC Remedy Mid Tier distribution. (Some web servers include this in their distribution, and you do not see the error message.) Without these, any web service calls that use attachments might not work as intended. To work around this issue: 1 Copy the activation.jar file to <mid tier installation folder>/web-Inf-lib. You can download the file from http://java.sun.com/products/javabeans/glasgow/ jaf.html. Version 1.0.2 is recommended. 2 Download the mailapi.jar file to <mid tier installation folder>/web-Inf-lib. You can download this from http://java.sun.com/products/javamail/. Version 1.3 is recommended. If you are consuming web services that use attachments, copy these files to the AR System server installation folder as well. --- J.T. Shyman _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of HonnourPrahalladachar, PhaniRaja Sent: Tuesday, May 06, 2008 8:31 AM To: arslist@ARSLIST.ORG Subject: Caught exception:'curWFC is null or is not an object Hi List, We are facing an issue while using Requester Console on the WEB. When trying to attach a file in the Request Console we receive this message (on Save): "Caught exception:'curWFC is null or is not an object". This error message is appearing only on the WEB. The same functionality works fine when I submit a request with an attachment. This functionality is OOTB..not customized. So my initial analysis tells me that this looks like a Mid-Tier issue. But I'm able to submit records with attachments on other forms via WEB (for e.g.: Incidents form). Also, I'm able to submit work info with attachment on the Web for a service request I raised through Requester Console. I've seen a thread in BMCDN site regarding this issue.but it doesn't give me complete details. http://developer.bmc.com/jiveProd/message.jspa?messageID=60407 If any of you have faced the same issue, please let me know how you proceeded further. ARS 7.1 Patch # 1 ITSM 7.0.3 Patch 6 IIS 6.0 I've logged an issue with BMC, though. Thank you for your time :-) Regards, Phani This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
