Forgive me for stating the obvious, but it looks as if something truncated the Request ID of your change request. Change IDs are created in the Ticket Number Generator, which records the Entry ID then makes a pretty Change ID. CHG:CFG Ticket Num Generator creates an Entry_ID (field 1) and a Change Request ID then pushes them to the Change form.
Search your CHG:CFG Ticket Num Generator for the CRQ000000025 ticket and see if anything unusual happened during ticket creation. From: Moore, Christopher Allen Sent: Wed 07-May-08 11:14 To: [email protected] Subject: Enumeration off on CHG form This is a multi-part message in MIME format. ------_=_NextPart_001_01C8B055.08C25364 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Hey everyone-=20 =20 We saw some really odd behavior on something yesterday. A CHG ticket was submitted and the number should have been CRQ000000025868, however it went in as CRQ000000025 (7 zeros). There is a separate CRQ000000000025 (10 zeros), which is a year old and unaffected. =20 All notifications went out with the number CRQ000000025 and everything seems ok, aside from the lack of 3 digits. It was cancelled and a new ticket was opened- CRQ000000025898 =20 Many tickets were created since, and number CRQ000000025868 was simply skipped. As of this morning we're on CRQ000000025935. =20 ITSM 7 p3 SQL 2005 Windows Server 2003 =20 Anyone had anything similar happen? I checked Google but didn't get any meaningful hits. =20 Thanks, Chris=20 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ------_=_NextPart_001_01C8B055.08C25364 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable ** <html xmlns:o=3D"urn:schemas-microsoft-com:office:office" = xmlns:w=3D"urn:schemas-microsoft-com:office:word" = xmlns=3D"http://www.w3.org/TR/REC-html40";> <head> <meta http-equiv=3DContent-Type content=3D"text/html; = charset=3Dus-ascii"> <meta name=3DGenerator content=3D"Microsoft Word 11 (filtered medium)"> <style> <!-- /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0in; margin-bottom:.0001pt; font-size:12.0pt; font-family:"Times New Roman";} a:link, span.MsoHyperlink {color:blue; text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed {color:#606420; text-decoration:underline;} span.EmailStyle17 {mso-style-type:personal-compose; font-family:Arial; color:windowtext;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in;} div.Section1 {page:Section1;} --> </style> </head> <body lang=3DEN-US link=3Dblue vlink=3D"#606420"> <div class=3DSection1> <p class=3DMsoNormal><font size=3D2 face=3DArial><span = style=3D'font-size:10.0pt; font-family:Arial'>Hey everyone- <o:p></o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 face=3DArial><span = style=3D'font-size:10.0pt; font-family:Arial'><o:p> </o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 face=3DArial><span = style=3D'font-size:10.0pt; font-family:Arial'>We saw some really odd behavior on something = yesterday. A CHG ticket was submitted and the number should have been = CRQ000000025868, however it went in as CRQ000000025 (7 zeros). There is a separate = CRQ000000000025 (10 zeros), which is a year old and = unaffected.<o:p></o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 face=3DArial><span = style=3D'font-size:10.0pt; font-family:Arial'><o:p> </o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 face=3DArial><span = style=3D'font-size:10.0pt; font-family:Arial'>All notifications went out with the number = CRQ000000025 and everything seems ok, aside from the lack of 3 digits. It was = cancelled and a new ticket was opened- = CRQ000000025898<o:p></o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 face=3DArial><span = style=3D'font-size:10.0pt; font-family:Arial'><o:p> </o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 face=3DArial><span = style=3D'font-size:10.0pt; font-family:Arial'>Many tickets were created since, and number = CRQ000000025868 was simply skipped. As of this morning we’re on = CRQ000000025935.<o:p></o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 face=3DArial><span = style=3D'font-size:10.0pt; font-family:Arial'><o:p> </o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 face=3DArial><span = style=3D'font-size:10.0pt; font-family:Arial'>ITSM 7 p3<o:p></o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 face=3DArial><span = style=3D'font-size:10.0pt; font-family:Arial'>SQL 2005<o:p></o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 face=3DArial><span = style=3D'font-size:10.0pt; font-family:Arial'>Windows Server 2003<o:p></o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 face=3DArial><span = style=3D'font-size:10.0pt; font-family:Arial'><o:p> </o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 face=3DArial><span = style=3D'font-size:10.0pt; font-family:Arial'>Anyone had anything similar happen? I checked = Google but didn’t get any meaningful hits.<o:p></o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 face=3DArial><span = style=3D'font-size:10.0pt; font-family:Arial'><o:p> </o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 face=3DArial><span = style=3D'font-size:10.0pt; font-family:Arial'>Thanks,<o:p></o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 face=3DArial><span = style=3D'font-size:10.0pt; font-family:Arial'>Chris <o:p></o:p></span></font></p> </div> </body> </html> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ------_=_NextPart_001_01C8B055.08C25364-- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
