Folks, I've 2 quite different issues I'd like some advice on: 1. Minor changes made to CIs?
eg. when a PC asset changes Status or location how do you ensure that they go thru' a minimal Change Request (ITIL) process. Is there an automated method within the Remedy suite? 2. Software instances in Remedy Asset Management - we have started with hw assets (Laptops/desktops, servers) but now want to include the sw that runs on each of them (applications). What's the best way to achieve that if you already have Radia detecting/storing sw. BMC Remedy User Version 7.0.01 Patch 002 Using Change, Incident, Problem and Asset. Appreciate the support, Alec Alec A. Murchie Manager CMDB / Asset Management Process Support Group Phone: +44 1764 655190 Cell: +44 7717 346035 CONFIDENTIAL & PRIVILEGED COMMUNICATION The information contained in this message is privileged, confidential, and protected from disclosure. This message is intended for the individual or entity addressed herein. If you are not the intended recipient, please do not read, copy, use or disclose this communication to others; also please notify the sender by replying to this message, and then delete it from your system. The sender totally disclaims, and will not accept, any responsibility or liability for the unauthorized use, or the consequences of any unauthorized use, of this communication or message. Thank you _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
