Hello WIlliam; Audit does trigger based upon the TR.field begin set, so you have to ensure your workflow does not change the field unless absolutely necessary :( this means using sets of display-only-temp-fields, and at the end compare the values, if different, set the real field.
Just a pain in how the OOB Auditing works. As unfortunately, even if you did a 'field' != 'DB.field' you cannot reset the change-bit for a field, only the form :( Been there - burned the T-shirt on this one... HTH Robert Molenda On Thu, May 8, 2008 at 7:21 AM, William Rentfrow <[EMAIL PROTECTED]> wrote: > In IM 7.03 the application is set to audit a number of fields. One of them > is the "Individual Transfers" field which shows how many times a ticket has > bounced around between people. There's an SLM ST tied to this (or there > will be eventually). > > This field is re-calculated every time the Incident is saved. Quite > frequently it's value is set to the same (original) value but I suspect the > field's change flag is getting set. Hence, even though this field didn't > change in value it is showing up in the audit log as having been changed. > It's in the "Fields changed" list and the values are listed for it (record > style audit). > > So - does audit go off of the change flag? Or does it actually check for a > value change? The evidence woudl suggest it uses the change flag. > > Also, s anyone else dealing with this? I'm open to creative options. The > value does pretty clearly have to be re-calculated every time. I suppose I > could put in workflow to re-set the change flag if it hasn't really changed > but I'd prefer not to customize every time this comes up - there are a > number of counters out there. > > William Rentfrow > Principal Consultant, StrataCom > [EMAIL PROTECTED] > O 952-432-0227 > C 701-306-6157 > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- If it were not for the gutter, my mind would be homeless! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
