What about changing the server name in the DSO Mapping? This way wou will get a "Server in Mapping does not match server requested" error and the transaction will stay in the Pending? I assume you only want to do this for a short time??
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe Castleman Sent: Friday, May 09, 2008 10:09 AM To: [email protected] Subject: Temporarily disable DSO? All, Is there a way to temporarily disable a DSO mapping, such that any transactions on the "from" server will go into the Pending Distributions queue and reliably flush out when DSO is again enabled? I want to disable outbound traffic in one direction (i.e. one mapping), but not another (i.e. another mapping to a different "to" server). Disabling the distributed mappings causes the transactions to simply fail, with no queueing (I know the workaround for that is to simply export those entries where Modified Date >= the time I disabled DSO). I also want to avoid stopping and restarting the Remedy service. I have tried adding a line "Disable-Client-Operation: 5" to the ar.cfg file and then running "arsignal -c". Actually this does work, but not in reverse - I can't seem to undo it. If I comment out the line (or delete it) and run "arsignal -c" again, DSO is not enabled (but no errors). (I also tried this using driver.exe and running the "sig" command, no luck, but no errors either.) A drawback to this method - if it worked as expected - is that it disables the entire DSO, I really just want to stop one mapping but not another. Re-starting the Remedy service did not clear up the queue (and again, restarting is something I want to avoid, anyway.). It occurred to me to try commenting-out the "DSO-Target-Connection:" lines in ar.cfg but, as mentioned, I'm having trouble using "arsignal" to undo the changes. Details (both "to" and "from" servers): ARS 6.3, p22 Help Desk 6 (with a lot of home-grown objects) MS-SQL 2005 (9.00.3042.00) Windows Server 2k3 R2 Thanks in advance, Joe Castleman _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
