lann wrote:
I have a problem with getting attachments in AREmail
When a Notification action is trigerred for a user configured for Email
notification,a message is automatically
created in the ARSystem Email messages form.However if the message in
the Email has any file attachment I couldn't find it in the attachments
table of ARSystem Email messages
form nor in the ARSystem email attachments.
In the filter Notify action's "Fields" tab in the "Include fields" section
I've selected "selected"
and selected the attachment field in trouble ticket.I verified the
permissions for the attachments field and found my receivers have the
premission for it.Still I dont get the attachments in the Email
Iam working in Remedy server 6.3 patch 19.
Ideas please.
Hi,.lann,
Have you tried Add Exiting in Attachment tab of AR Email
Message form?
Are you finding the required attachments on search?
If, yes, then problem must be related to your email engine.
Also, try for templates ,are you finding them at the end or not?
Hope this helps...
* *Regards,
Sandeep & Mahendra.
Vyom Labs Pvt. Ltd.
An ISO 20000 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web : www.vyomlabs.com*
*
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